Complaints procedure

Law and Lawyers Limited

Are you not happy with our service?

We are committed to providing high quality legal advice and client care. However, if at any point you become unhappy or concerned about the service provided, please inform us immediately so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is handling your matter. If you still have queries or concerns, please contact Client Care Partner to whom any final issues can be reported. If you would like to make a formal complaint please click here to see our full complaints procedure.

What you can do if we cannot resolve your complaint?

The legal ombudsman can help you if we are unable to resolve your complaint. Before accepting a complaint for investigation, the legal ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the legal ombudsman:

  • Within six months of receiving a final response to your complaint

and

  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

The Legal Ombudsman’s contact details are:

Address: PO Box 6806, Wolverhampton, WV1 9WJ
Telephone: 0300 555 0333 -from 8.30 am to 5.30 pm
E-mail: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk

While the Legal Ombudsman handles complaints about the services we provide, or our fees for the services, the SRA deals with complaints about conduct. For more details visit https://www.sra.org.uk 

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